Job Category: Full Time - Cisco Services
Position: APJC (India) - Customer Support Engineer (Full Time) -
Services
External Job Description (r) : Customer Support Engineer, TAC (Technical Assistance Centre)
The person will be responsible for providing technical support for Cisco
products and networking technologies to Cisco's customers and partners
world-wide. The breadth and diversity of technology exposure is second to none.
The TAC is probably the best "networking school" in the world. The
TAC is the first to be confronted by challenges and issues with new equipment
and tools in the field. As such all roles have a technology learning curve that
never ends.
There are opportunities to make lateral moves across the various teams over
time. Likewise, after time many TAC members have followed career paths into a
variety of Cisco disciplines.
Technical Skills:
- Strong fundamental "core" networking skills, including routing, switching, and/or network security (essential)
- Profound knowledge in one or more of the following areas: Voice Networking Call Manager, VOIP, Call Center, Application Networking, Security, Content and Data Networking Routing, Switching, Access (essential)
- Strong knowledge of IT Architecture (advantageous)
- Fluent English speaker (essential)
Soft Skills:
- Autonomous worker with team spirit (essential)
- Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
- Excellent written and verbal communication skills (essential)
Qualification:
- BE in Computer Science or equivalent recommended
- Cisco and other relevant technical certification (advantageous)
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