Tuesday, 9 April 2013

Customer Support Engineer (Full Time) Jobs in CISCO

Job Category: Full Time - Cisco Services

Position: APJC (India) - Customer Support Engineer (Full Time) - Services

External Job Description (r) : Customer Support Engineer, TAC (Technical Assistance Centre)

The person will be responsible for providing technical support for Cisco products and networking technologies to Cisco's customers and partners world-wide. The breadth and diversity of technology exposure is second to none. The TAC is probably the best "networking school" in the world. The TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. As such all roles have a technology learning curve that never ends.
All TAC members have strong fundamental "core" networking skills with specialist technology skills in areas like core networking (routing – switching) or advanced technologies like Voice – Security

There are opportunities to make lateral moves across the various teams over time. Likewise, after time many TAC members have followed career paths into a variety of Cisco disciplines.

Technical Skills:

  • Strong fundamental "core" networking skills, including routing, switching, and/or network security (essential)
  • Profound knowledge in one or more of the following areas: Voice Networking Call Manager, VOIP, Call Center, Application Networking, Security, Content and Data Networking Routing, Switching, Access (essential)
  • Strong knowledge of IT Architecture (advantageous)
  • Fluent English speaker (essential)
Soft Skills:

  • Autonomous worker with team spirit (essential)
  • Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
  • Excellent written and verbal communication skills (essential)

  • BE in Computer Science or equivalent recommended
  • Cisco and other relevant technical certification (advantageous)

For More Detail Click the Below Link